Polibatam Enhances Staff Service Quality through In-House Training on Service Excellence Transformation

BATAM — Politeknik Negeri Batam (Polibatam), in collaboration with ESQ, held an In-House Training on Service Excellence Transformation on Tuesday, September 29, 2026, at the Polibatam Auditorium. The training was attended by Polibatam staff as part of the institution’s efforts to improve service quality and build a professional work culture focused on user satisfaction.

The training aimed to strengthen participants’ understanding of the role of excellent service in supporting their work at a higher education institution. Quality service involves more than speed; it also requires a positive attitude, effective communication, care, and the ability to provide solutions that meet users’ needs.

Polibatam Director Bambang Hendrawan, who opened the event, emphasized the role of every staff member in delivering excellent service. “Excellent service is not only about responding quickly. It also means listening, communicating clearly, and providing solutions that meet service users’ needs,” he said.

Facilitated by ESQ, the training covered a service-oriented mindset, effective communication, professionalism, and ways to create positive service experiences. The program included presentations, discussions, simulations, and interactive activities to help participants connect the material with situations they encounter in their daily work.

Through this training, Polibatam staff are expected to apply service excellence consistently, from providing clear information to responding to users’ needs in a friendly and solution-oriented manner. The initiative reflects Polibatam’s commitment to developing its human resources and continuously transforming its services for students, partners, and the wider community.

Greetings from Polibatam.

#Polibatam #PoliteknikNegeriBatam #ServiceExcellence #InHouseTraining #ServiceTransformation #QualityService #HumanResourceDevelopment